FAQs

Top Questions

You'll find the nutrition facts, serving sizes and ingredients for each Flourish product on their respective product page!

We want you to enjoy the mix as many ways as possible. That's why we curated a library of recipes for you full of healthy, high protein options!

Bake yourself protein donuts, bagels, muffins, loaves - you name it, we've made it healthier and more delicious.

Online
Flourish is available to all Canadians through our online store. That means that no matter where you are in Canada, you can always purchase online. Best of all, we offer free express shipping on orders of $45 CAD or more! 

In-Store
We've launched onto the shelves of Canada's most amazing retailers. If you'd like to find a store nearest to you, please use our Store Locator.

Please note that prices in-store may vary. Despite our recommendations, retailers are allowed to list products at whichever price they see fit. That may be higher or lower than our online store prices.

Our team is here for you!

You can reach us at hello@flourishpancakes.com, via Instagram DM @flourishpancakes, or click the chat icon at the bottom right-hand side of your screen to instantly reach us.

We've been getting a ton of requests for a subscribe and save option. It makes us so happy to see that you're welcoming Flourish into your homes! 

Our team has decided that a 'Bundle and Save' option is the best bet. This allows you to get subscription-like discounts on larger volume purchases - without having to commit! Custom bundles also allow you to change flavours and try new things whenever you'd like

Check out our Bundle and Save options here.

Protein Pancake Mixes

Great question! Whey Protein is known to be one of nature's cleanest forms of protein. The protein in whey is made up of contents that are extracted from milk and is very rich in BCAA's and Glutamine. The whey protein concentrate is micro-filtered with no heat treatment to produce extra pure protein!

Together, this ultimately makes whey protein able to help muscle protein synthesis, support fat burning, boost the immune system, improve insulin sensitivity, and decrease appetite. It's also known to boost production of glutathione, your body's master antioxidant. 

All of our ingredients are organically sourced from reliable suppliers. We only use the highest quality of ingredients in our products (which results in some incredible flavours!). If it is going to your home, it has to be perfect!

Each serving contains 2-3 medium-sized pancakes!

Flourish is safe for kids of all ages, however we always recommend consulting with your pediatrician and adjusting the serving size according to their suggested daily protein intake!

At this time, we only offer one size of all of our products with one exception. You can find a 1kg bag of our Buttermilk mixes in Costco’s all across Eastern Canada. Find a location near you here or Flourish is sometimes available at Costco.ca

If you want more flavors in a larger quantity, try out our Bundle & Save offers here for more great value!

Flourish is all about providing healthy eating solutions to everyone! Because of this, we offer a gluten-free mix that just happens to be plant-based, too! You can choose between Original and Chocolate Chip flavours, which are both:

  • Vegan certified
  • Non-GMO certified
  • Free of the top 8 allergens 
  • High in protein & fibre
  • Absolutely delicious!

Flourish's High Protein Whey-based and Plant-based lines are proudly nut-free and school-safe! They are manufactured in a nut-free facility.

Our Keto mix is made with almond flour so it does contain almonds, and is manufactured in a facility that processes nuts.

All of our products are free from all seed oils, and they always have been. We are committed to finding the best, natural ingredients to nourish you and your family!

While our products do contain mostly kosher ingredients, our products are not certified as kosher at this time.

Yes, Flourish mixes are safe for you to eat if you have a corn intolerance or allergy.

Corn intolerances and/or allergies are based on a protein called Zein. Soluble Corn Fibre is made from Cornstarch and doesn’t contain any of the protein - just 100% Cornstarch!

All of our products are made with love in Ontario, Canada!

We aim to keep our costs as accessible as possible, but high-quality ingredients are worth investing in - at least in our books!

We never use any artificial flavors and we manufacture our products right here in Canada.

Orders & Shipping

So, you've placed an order...nice! Now let's find out when it will arrive. For your convenience, we've designed a few easy ways to do this!

Your Shipping Confirmation Email

Once your order has shipped, you will received a shipping confirmation email. Search "Flourish" in your email inbox to find all the emails from our team. If you've received a shipping confirmation email, you will find a blue "track my order" button inside.

Contact Us

If the above options are not providing enough information, please contact our Customer Happiness Team.

We start processing your order the moment it is placed. So, if you change your mind and would like to cancel your order, please contact us ASAP via email (hello@flourishpancakes.com) so we can try to cancel it before our fulfillment team begins packing it. Once your order has been fulfilled, we are unable to cancel it.

Please note that our Customer Support team is very small, so during peak periods, please expect a response within up to 12 hours!

We aim to register, prepare, and fulfill your order within 3-7 business days. After that, your package is in the hands of our shipping partners and a tracking number will be provided to you via email! Shipping estimates are calculated by the courier company at checkout based on the location information that you've provided.

Please keep in mind that shipping estimates at checkout are represented in business days and do not include the fulfillment time.

Yes! We do offer free shipping on all orders over $40 CAD.

All rates for orders less than that are calculated dynamically at checkout by our shipping partners based on your location information provided at checkout. We can't control these variables, which is why we offer free sh

How is it shipped?

All orders that qualify for free express shipping are shipped using one of our reliable shipping partners.

How do I qualify?

The threshold for free express shipping is on all orders over $40 CAD. This is calculated at checkout. Your order must be over $40 CAD before taxes are applied. If you are using a discount code, free shipping is only available for orders that are over $40 after discounts are applied.

While we currently ship to Canada and the US, we are unable to ship worldwide at this time. However, we hope to someday!

For now, international shipping is available when you shop Flourish at Amazon.com.

Your complete satisfaction is our number one priority. We'll be happy to reship any items that your order might be missing. This is a completely hassle-free process. Keep reading to learn more.

Incomplete Order

If your order arrived incomplete, we're sorry! But, mistakes do happen. We'll issue a hassle-free replacement right away at no extra cost to you. Contact our Customer Happiness Team to let us know.

Incorrect Order

Got some flavours that you didn't pay for? Congrats! It looks like you just earned yourself some free Flourish. Don't go out of your way to ship this back. It's better in your hands (and tummy) than ours!

Your order is missing items? Contact our Customer Happiness Team right away to begin the hassle-free reshipping process.

Fullfillment
Our fulfillment promise is that all orders are shipped out with 1-3 business day! If an order is placed on a Friday, Saturday or Sunday, it will be fulfilled the following business day. Fulfillment time is the time required for our team to approve, process, package and have your order picked up by Canada Post.

Shipping
Please keep in mind that shipping estimates provided at checkout are not including fulfillment time and are represented in business days only. Packages will not arrive on weekends.

Expect 2-4 business days in Ontario and 4-8 business days to the rest of Canada.

Returns

If you ordered the wrong flavour by accident and your order has already shipped out, we cannot process an exchange due to food safety regulations.

However, if you would like to repurchase the correct flavour, reach out to our Customer Support Team and they can provide you with an exclusive discount code to make up for it!

We guarantee you will be 100% satisfied with your purchase! If you’re not quite there, reach out within 30 days for a refund. We examine each request on a case-by-case basis in order to ensure transparency. You may be asked to return the products purchased in order to receive your refund.

Our team is happy to help you - just reach out to hello@flourishpancakes.com with your name, order number or receipt, and any relevant details/images of the products in question.

Thanks for shopping Flourish at your local grocer! Each store has its own return policy, please reach out to them directly and they will be able to help you.

However, if there is anything you would like to share with us, email us at hello@flourishpancakes.com or send us a DM on Instagram!

In-Store Shopping

In-Store
We've launched onto the shelves of Canada's most amazing retailers. If you'd like to find a store nearest to you, please use our Store Locator.

Please note that prices in-store may vary. Despite our recommendations, retailers are allowed to list products at whichever price they see fit. That may be higher or lower than our online store prices.

Online
Flourish is available to all North Americans through our online store. That means that no matter where you are in Canada or the US, you can always purchase online. Best of all, we offer free express shipping on orders of $45 CAD or more! 

You can also find Flourish at select online retailers like Amazon.ca/.com, Costco.ca, and Walmart.ca

Our beautiful country is one of the biggest in the world. Being a new Canadian food-start up, it takes some time to cover this whole country! But, we are working on it. One of the best ways to get on the shelves of a new retailer, is to present them with requests from our customers.

If you'd like to find Flourish in a store near you, just follow these steps:

1. Head over to our Where to Buy page.

2. Scroll to the form below the map.

3. Submit a request for Flourish to be listed in your favourite store!

Wholesale

We're always looking to expand our network of retailers in Canada. Our customers are also always looking to find Flourish closer to them!

If you'd like to list Flourish in your store or catalog, please contact our Wholesale Team right away!

Important information to include:

1. Name

2. Business Name

3. Phone Number

4. Number of Locations

5. Target Customer